INFORMATION
Q. Can my pets stay with me?
Pets may stay in all rooms. Up to two small/medium dogs each weighing 25kg or less may stay. Additional nightly fees payable are JPY 4,500 for the first pet and JPY 3,500 for the second (tax included).
Additionally, a fixed-sum deposit of JPY 20,000 is payable if you are staying with up to two pets.
The deposit must be made before you check in and will be returned to you after you check out if you complete your stay without incident in accordance with the Pet Accommodation Policy.
We also require you to submit a signed copy of the Pet Accommodation Policy and vaccination certificates (rabies and five-in-one vaccine).
Q. Is parking available?
Paid parking is available in our contractual parking space (reservation required).
Parking fees are JPY 2,200 per night.
Only one space is available, so please also consider using the nearby paid parking lot.
Q. Do the residences have kitchens?
The residences are equipped with their own kitchens for you to use.
Q. Do you have a laundry service or coin laundry?
We do not provide a laundry service or coin laundry, but each residence has a washing machine with dryer function (washer-dryer combo).
Laundry detergent is also provided.
Q. What are your check-in and check-out times?
Check-in is from 15:00 to 24:00, and check-out is by 10:00.
Times may differ on some plans.
Q. Can I store my luggage somewhere before checking in or after checking out?
We apologize, but as this is an unmanned accommodation facility, we cannot store your luggage before check-in or after check-out.
Q. Can you provide a receipt?
If you require a receipt, please let us know in advance and provide your name and delivery address.
We will send your receipt via post or email after you have checked out.
Please note that we generally cannot reissue receipts even if they have been lost.
Q. Can children co-sleep with parents?
Children 3 years and under may stay free of charge if co-sleeping with parents. Please note that separate bedding is not provided.
Q. What amenities and facilities are available in the residences?
Please see the following link for details.
「Ocean View Kamakura」Facilities
Q. Do you offer early check-in or late check-in/check-out options?
Early check-in: Please contact the Booking Center directly.
Late check-in: Please contact us if you will arrive significantly later than your scheduled arrival time.
Late check-out: Unfortunately, this is not available.
Q. Are towels provided?
We provide bath towels and hand towels according to the number of guests.
Q. What are your smoking restrictions?
Smoking is prohibited in all residences, including verandas.
Cigarettes, heat-not-burn tobacco products such as IQOS, and electronic cigarettes must not be used inside the rooms.
Pets may stay in all rooms. Up to two small/medium dogs each weighing 25kg or less may stay. Additional nightly fees payable are JPY 4,500 for the first pet and JPY 3,500 for the second (tax included).
Additionally, a fixed-sum deposit of JPY 20,000 is payable if you are staying with up to two pets.
The deposit must be made before you check in and will be returned to you after you check out if you complete your stay without incident in accordance with the Pet Accommodation Policy.
We also require you to submit a signed copy of the Pet Accommodation Policy and vaccination certificates (rabies and five-in-one vaccine).
Q. Is parking available?
Paid parking is available in our contractual parking space (reservation required).
Parking fees are JPY 2,200 per night.
Only one space is available, so please also consider using the nearby paid parking lot.
Q. Do the residences have kitchens?
The residences are equipped with their own kitchens for you to use.
Q. Do you have a laundry service or coin laundry?
We do not provide a laundry service or coin laundry, but each residence has a washing machine with dryer function (washer-dryer combo).
Laundry detergent is also provided.
Q. What are your check-in and check-out times?
Check-in is from 15:00 to 24:00, and check-out is by 10:00.
Times may differ on some plans.
Q. Can I store my luggage somewhere before checking in or after checking out?
We apologize, but as this is an unmanned accommodation facility, we cannot store your luggage before check-in or after check-out.
Q. Can you provide a receipt?
If you require a receipt, please let us know in advance and provide your name and delivery address.
We will send your receipt via post or email after you have checked out.
Please note that we generally cannot reissue receipts even if they have been lost.
Q. Can children co-sleep with parents?
Children 3 years and under may stay free of charge if co-sleeping with parents. Please note that separate bedding is not provided.
Q. What amenities and facilities are available in the residences?
Please see the following link for details.
「Ocean View Kamakura」Facilities
Q. Do you offer early check-in or late check-in/check-out options?
Early check-in: Please contact the Booking Center directly.
Late check-in: Please contact us if you will arrive significantly later than your scheduled arrival time.
Late check-out: Unfortunately, this is not available.
Q. Are towels provided?
We provide bath towels and hand towels according to the number of guests.
Q. What are your smoking restrictions?
Smoking is prohibited in all residences, including verandas.
Cigarettes, heat-not-burn tobacco products such as IQOS, and electronic cigarettes must not be used inside the rooms.
CUSTOMER'S VOICE
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越後湯沢「蔵」／女性／グループ／海外ビジター
一戸建てなのでグループ旅行にも最適です！越後湯沢駅から徒歩でアクセスもできる距離にあり、駐車場もあるので車で行くのにも便利です。広々とした浴室やリビングキッチンがあり、ゆっくり寛ぐには最適です。とても快適に過ごすことができました！
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オーシャンビュー鎌倉／女性／ファミリー／国内ビジター
初めての子供との旅行でしたが、海からも３分ぐらいで、とても快適に過ごすことができました。
お部屋も清潔感があり、室内からキレイな海が見えて、海を見ながらお料理を作ったり贅沢な気持ちで過ごすことが出来ました。 -
越後湯沢「蔵」／男性／カップル／海外ビジター
高速道路から近く、宿泊施設も清潔なので毎回よく使っています。 バスタブの水の入手方法が分からなかったのでメッセージを送りましたが、すぐに来て修理してくれました。
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オーシャンビュー鎌倉／女性／友人同士／国内ビジター
鎌倉界隈でよく民泊しますが、これまでで一番綺麗で生活しやすいお部屋でした。
ただチェックインがちょっと面倒だったかな?事前に身分証のコピーなども送っていたのに、チェックイン時に再度アップロードが必要で、それとは別に顔写真も撮る必要がありオンライン通話もしなきゃいけなくて少し手間でした。